Free Shipping Worldwide of Life Size Love Dolls

In some countries such as Canada, Australia, New Zealand, Europe and South America import taxes might be required at delivery. We have nothing to do with this, it is required by some countries and it usually ranges from $120 to $200.

We can help and advise with customs. Countries like Canada, Germany, UK, Japan or Australia usually require the submission of a proof of payment or invoice. You can provide the confirmation email, or Paypal invoice or reach out to us and we will help you with that.

We can ship to a FedEx store or DHL for you to pick it up, instead of shipping to your place. Just let us know after placing your order and we will change the shipping address.

We are not allowed to ship to Islamic countries, Indonesia, India and Africa. Please contact us to learn more about shipping to your country if you live in other countries.

Order Confirmation:

As soon as you place your order, you will receive an order confirmation e-mail. This means that we have received your order in our system and pre-authorized your credit card for the purchase. We will review every doll order manually to make sure that we aren’t missing any customization option, that the doll that you have built makes sense and to ensure that your love doll will satisfy your needs. Please, always reply to confirm that everything is accurate and that you did not entered the wrong details.

After confirmation we will start building or reaching out to the manufacturer to confirm that the product is available and you doll will start the manufacturing process.

If you want to change some details or customization options in your sex doll purchase please reply to the confirmation email and we will get back to you and update the order in 48h.

Order Shipment:

If you pick a custom made doll, production time is from 12 to 15 days before it ships out from the manufacturer and it usually takes another week in shipping transit (some Countries may take a bit longer). You can expect total production and shipping time for your dream doll to be approximately 3 weeks (actual time may vary depending on delivery location). As this is a custom product created just for you, once production of your custom doll has begun your order may not be cancelled for any reason.

We will send you the tracking number and please feel free to follow up with us sales@lifesizelovedolls.com

Support

We ensure to provide the best customer service and we offer live and quick support through our website. Our goal is to help our clients to make their dreams come true, so please don’t hesitate to ask any questions at any time during your shopping experience or while waiting for your dream doll to arrive at your place.

Contact us at: sales@lifesizelovedolls.com

We Respect Your Privacy

Your privacy is our main goal. All packages are delivered in discreet packaging; additionally, customer details are sealed within our privacy policy.

There is no specific indication or labelling on the box that reveal the contents inside.

Your doll will be labelled “mannequin” (for custom clearance).

Billing statement in your credit card will show a charge from “LSLD”.

If you do not want to receive the order at your home, we can always send it to a Fedex store (US orders) or DHL store (rest of the world) and you can pick it up there at your convenience.

Review our https://www.lifesizelovedolls.com/documentation-by-manufacturer/terms-of-service/

Warranty & Damages:

Due to the nature of this product it is not possible for us to provide an exchange or refund as there are multiple concerns such as hygiene. Please understand that this is the normal practice within the sex dolls industry.

If your product or any part is damaged during shipping, please send photos to sales@lifesizelovedolls.com and we will assess the issue in order to provide the better solution (a replacement for that product or part damaged, a fixing solution or discount, it will depend on the nature of the incident.

If the problem was caused by us or our manufacturers we will take care of it.

We believe all our products are of high quality and our sex doll manufacturing partners have all been carefully screened to ensure that they can comply with the high standards we have come to expect. If you have any complaints or dissatisfaction please feel free to contact us so we can do our utmost to provide any suggestions or tips that may be able to resolve the issue. We appreciate any feedback as well as it can help us work with our manufacturers to avoid a repeat of these issues in the future.

Cancellations & Refunds:

Custom dolls may not be cancelled by any reason, SALE IS FINAL. If you order has shipped, you will also be responsible for actual return shipping charges.

If we receive a Buyer’s request to cancel its order for a Product after the 72 Hour Cancellation Period, but the Seller has not yet shipped the Product to Buyer, the order will be cancelled, but will be subject to a Seller’s restocking fee (“Restocking Fee”) of twenty percent (20.0%) from the value of the Product order. We will provide to Buyer a refund of funds paid minus the Restocking Fee to the Buyer’s original payment method,

After a Product is shipped to Buyer, THE SALE IS FINAL, and it cannot be cancelled or returned for any reason.

Read more about https://www.lifesizelovedolls.com/documentation-by-manufacturer/terms-of-service/